FAQ

Frequently Asked Questions

Everything you need to know about buying, downloading, and subscribing.

How do I buy a song?

Browse the store, add tracks to your cart, and check out with any major card. After successful payment, your purchase is usually available for download immediately; in some cases delivery may take up to 30 minutes.

How do I download after purchase?

After checkout you'll receive an email with download links. You can re-download from your account for 14 days from purchase. After that, any files you've already downloaded are yours to keep, so back them up.

What is VIP subscription?

VIP is one all-access membership that unlocks all three private WhatsApp groups — Khaleeji, International, and Wedding — with 70+ new tracks every month, 48-hour early access, a 15% store discount, and direct DJ support.

How do I join the WhatsApp groups after subscribing?

Right after payment you land on your account page, where a Join via WhatsApp button sends us a ready message with your details. Joining the groups is your step — we can only add you once your message reaches us, and we add members as fast as we can; a short delay in being added does not affect your subscription. You'll find the button anytime under My Account → VIP Status.

What payment methods are accepted?

We accept all major credit and debit cards via Stripe (Visa, Mastercard, Amex) and Apple Pay.

What is your refund policy?

Digital purchases are generally non-refundable once delivery has begun, except where a refund or other remedy is required by applicable law. If you experience a verified technical issue with your purchase, contact support and we will investigate and provide an appropriate remedy where applicable.

How do I contact support?

Email Support@yalladj.com or use the contact form. We aim to respond within 24–48 business hours.